Privacy Policy — Mufemia Auto Detailing

Information We Collect

We collect contact details (name, email, phone), service preferences, and booking details when you submit forms on our site.

Technical data: IP address, device, browser, and pages visited (if analytics cookies are enabled).
Transactional data: purchased packages, appointment time, and payment confirmation references (no full card data on our servers).
Communication data: emails and messages exchanged with our team.

How We Use Data

We use your data to respond to inquiries, schedule services, and improve our offerings. We do not sell your personal information.

To provide and personalize detailing services you request.
To communicate booking confirmations, reminders, and updates.
To troubleshoot, secure, and optimize our website and operations.
To comply with legal obligations under Canadian law (e.g., receipts, tax).

Sharing

We may share limited data with service providers for booking management and payment processing, under strict confidentiality.

Payment processors to handle secure transactions.
Communication tools for emails and appointment notifications.
Analytics providers (only if you consent to analytics cookies).

All service providers are bound by agreements consistent with PIPEDA and applicable laws.

Your Rights

You can request access, correction, or deletion of your personal data. Contact us at [email protected].

Access and portability of your data we hold.
Correction of inaccurate or incomplete information.
Erasure where applicable, subject to legal obligations.
Withdraw consent where processing relies on consent.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Booking and invoice records: up to 7 years for tax and audit requirements.
Support conversations: up to 24 months to improve service history and accountability.
Analytics data: see cookie lifespan in the Cookies section.

Cookies and Tracking

We use cookies to remember your preferences and to analyze site usage with your consent. You can manage preferences via the cookie banner or settings.

Necessary: required for core functionality (security, consent storage).
Preferences: save theme or regional settings.
Analytics: aggregate insights to improve our site.
Marketing: measure campaign performance.

You can also control cookies in your browser settings.

Security

We implement administrative, technical, and physical safeguards designed to protect your information and limit access to authorized personnel.

Encryption in transit (HTTPS) and hardened server configurations.
Access controls and principle of least privilege.
Regular monitoring and vulnerability remediation.

Changes to This Policy

We may update this policy from time to time. We will post any changes on this page and update the “Updated” date at the top.

Contact & Complaints

If you have questions or concerns about our privacy practices, contact our Privacy Officer:

Email: [email protected]
Phone: +1 (604) 482-1937
Address: Vancouver, BC, Canada

Regulatory

Residents of Canada can learn more about privacy rights under PIPEDA from the Office of the Privacy Commissioner of Canada.